Help & FAQs

A clear answer. A useful next step.

Get started with Beacon, understand Joplin Marketing Early Access, and find help with your account, connections, and approvals.

Start with Beacon

What does Beacon do?

Beacon tests buyer questions to see whether your business appears in AI recommendations, shows which competitors appear, and helps you choose what to improve first.

Where are my reports from the original Beacon app?

Open the original Beacon app for those reports and Watch subscriptions. They have not been moved or deleted. New checks and reports are available here in Joplin.

What do I need for the free check?

Your business website and the market you serve. No account is required for the free check.

What does it cost to start?

Start with a free Beacon Check. Full reports, Watch, and implementation help are coming soon; checkout is not open. Planned prices are $79 for a report, $49/month for Watch, and $399 for defined implementation help. A free check does not start a subscription.

Can I see a report before buying?

Yes. Explore the Sample Beacon Report. It uses a fictional business to show the format and recommendations; it is not a customer result.

Does Beacon show every customer's AI search?

No. Results are a snapshot of the assistants and questions tested using public web evidence. They do not measure all consumer searches, lost sales, or guaranteed future recommendations.

Do Beacon and Joplin use the same login?

New Beacon reports can be saved to your existing Joplin account. No account is required for a free check. Open your Beacon reports or sign in to Joplin. Reports and Watch subscriptions created in the original Beacon app remain there.

Joplin Marketing · Early Access

Do I need to understand marketing?

No. Describe what the business needs in plain English. Joplin recommends the order of work and explains why it comes first.

How do I get access to Joplin Marketing?

Joplin Marketing is in Early Access; invitations, available capabilities, and plan details are confirmed during onboarding. Beacon purchases do not automatically include Marketing access.

What does Joplin need from me?

A website, one measurable goal, and your approvals. The setup captures your offer, audience, voice, and rules—after that, your main job is saying yes, no, or change this.

How should I choose a goal?

One measurable outcome and a deadline. Then leave it alone for a 30-, 60-, or 90-day cycle while the weekly tactics adjust around it.

Can I change the goal?

Yes—when the business genuinely changes. Otherwise, keep the outcome stable long enough to learn from the work.

Approvals and autonomy

Does Joplin publish automatically?

Today, Joplin Marketing prepares drafts and handoffs for your review. Approving a draft does not publish it. Delivery depends on capabilities enabled for your account; use the provided handoff wherever direct publishing is unavailable.

What are my approval choices?

Early Access supports reviewing individual drafts or approving the weekly direction, depending on your account. Running autonomously within rules is a future direction. Approving content does not publish it.

Can I pause Joplin?

Yes. One pause stops the weekly marketing workflow and authorized automation from moving forward until you resume it.

Results

How does Joplin measure progress?

Every number names its source. Joplin's own activity, hosted-page data, connected-account evidence, and the results you report yourself are never mixed together.

Are business outcomes promised?

No. Joplin creates and coordinates the work toward your goal—but outcomes also depend on the offer, the market, and the timing. The plan and the work are promised; the result is earned.

Connections and data

Which integrations work today?

Joplin-hosted offer pages are live. Mailchimp and Kit are in guarded pilots. Social and CMS destinations use approved draft handoffs—Joplin preps, you publish. Exact statuses: the Integrations page.

Does “connected” mean Joplin can publish?

No. A connection might only support drafts, syncing, or handoffs. Every provider's exact capability is stated separately—and conservatively.

Where do I read about data controls?

The Security page: owner-scoped data, encrypted tokens, approval history, the pause switch, and what Joplin does and doesn't claim.

Still need help?

Talk to a human.

The team behind Joplin can help with product questions, getting started, integrations, or data requests.